Luminara Rewind Refund & Return Policy

Your 90-Day Money-Back Guarantee

We stand fully behind Luminara Rewind’s ability to deliver visible anti-aging results — smoother lines, deeper hydration, brighter tone. That is why every Luminara Rewind™ purchase is backed by a comprehensive 90-day money-back guarantee, starting from the date your order is placed.

If your experience doesn’t live up to your expectations for any reason, simply contact our customer care team and we will arrange a hassle-free refund — even on opened or empty bottles.

What We Promise

  • Full 90-Day Window: You have 90 days from your order date to evaluate Luminara Rewind™ risk-free.
  • Results-Backed Guarantee: If the serum doesn’t meet your expectations, our team will process your refund promptly.
  • Empty Bottles Accepted: Even if you have used the product, you remain eligible within the 90-day window.
  • U.S.-Based Customer Care: Our customer support team is based in the United States and answers every inquiry personally.

How To Request a Refund

To initiate a return under our 90-day money-back guarantee:

  1. Contact Customer Care: Email [email protected] or call (844) 201-6217 (Mon–Fri, 9 AM–5 PM EST).
  2. Share Your Order Info: Provide your full name, order number, and the email address used at checkout so we can locate your purchase instantly.
  3. Receive Return Instructions: Our team will email you the return shipping address and the RMA reference for your refund.
  4. Refund Issued: Once your return arrives at our warehouse, your refund is processed back to the original payment method within 5–10 business days.

Who Qualifies

  • All refund requests must be submitted within 90 days of the original order date.
  • Only orders placed through the official Luminara Rewind™ website (luminaraskincare.us / getluminaraskin.com) qualify.
  • The customer is responsible for return shipping costs unless the product arrived damaged or incorrect.
  • Our contact details are listed on this website, in your order confirmation email, and inside every shipped package.

Order Processing & Payments

All Luminara Rewind™ transactions are processed through a secure, PCI-compliant third-party payment processor. The merchant of record on your statement may appear as “Luminara Skincare” or our authorized order processor. Mailing address: Luminara Skincare, 1201 N Orange Street Suite #7223, Wilmington, DE, 19801, USA.

Need Assistance?

For any questions about our guarantee or to begin the refund process, contact our U.S.-based customer care team:

With Luminara Rewind™, either your skin looks visibly younger or you’re fully protected by our 90-day money-back guarantee. That is our unbreakable promise to you.